About The Consumer Law Office of Steve Hofer

Steve Hofer has been practicing consumer law in Indiana for more than 20 years. He is a former Indiana State Chairperson of the National Association of Consumer Advocates, a national organization of attorneys striving for fairness in the consumer marketplace. Contact me by phone at 317-662-4529 or via email at hoferlawindyATgmail.com. You can also leave a message through my website at www.hoferlawindy.com.

Wednesday, November 23, 2022

Coalition of State Attorneys General Call for Pink Energy's Lenders to Suspend Payment Obligations

 I am quite frankly amazed that the attorneys general in the 9 most afflicted states have gotten together and presented a common front, not just against Pink Energy - but against the lenders, practically demanding them to suspend payments.  From my point of view, it's the right thing to do - I've just never seen it happen before. I've seen tons of fraudulent operations where the fraudster works arm in arm with the lender, but the attorneys general won't do anything to upset the big money behind the lenders. 

Anyway - I'm treating this as a really good sign.  We are reassessing our strategy from scratch in light of this announcement.  

https://www.wsmv.com/2022/11/22/tenn-ky-ags-seek-help-customers-pink-energy/?outputType=amp


Tuesday, November 22, 2022

Prisoner's Dilemma and Debt Negotiation

 I love having a partner (Keith Hagan) who an expert in game theory.  We have business clients (multiple) who are just mired in debt to multiple creditors, any one of which can shut them down to the point where they can't pay any of them.  My partner uses the Prisoner's Dilemma scenario to keep the creditors at bay. To overly simplify, the knowledge of each of the players is the key to the outcomes on the prisoner's dilemma scenario.  Keith takes this very academic theory and finds ways to apply it in real life.  It is amazing to watch him work sometimes.  

Prisoner's Dilemma

Friday, October 14, 2022

Indiana Law Firm Hofer Hagan LLP is beginning work on Pink Energy / PowerHome Solar cases

 We are in the early stage of working up a number of  Pink Energy solar panel installation cases.  The deeper I get into it, the more that I see that it is a major project involving a lot of challenges.  I can see why a lot of lawyers want nothing to do with these cases. The company that created the mess, Pink Energy, is bankrupt. The potential clients didn't pay a lot up front, probably don't have a lot of money to spend on a lawyer, but are on the hook for a big loan to a mean old finance company.  The actual subject matter of the contracts is very technical and complex. Just figuring out, explaining and proving the defects is challenging.  

What we have going for us that a lot of lawyers don't is experience in using the FTC Holder Rule against lenders in consumer cases.  Pursuing claims against these lenders could yield very good results and has the potential to protect the clients against having to pay for nonfunctional systems for years to come.  

By the way, here's a good story from CBS4 about the problems of Pink Energy customers in Indiana. 


https://cbs4indy.com/cbs4-investigates/dozens-of-customers-heated-after-installing-solar-panels/


Thursday, October 13, 2022

Hyundai is jumping the shark over its response to the auto theft scandal

 Hyundai has been under intensive heat after youtube posts showed how easy it is to steal certain Hyundai models. After a shocking delay, Hyundai announced a solution - an antitheft kit that can be purchased from and installed by dealers - for about $750.00.  As this article points out, an owner might be able to get an equivalent fix outside the Hyundai network for half that amount.  

I suspect that the class action lawyers are going to prevail on this and Hyundai will eventually be sending checks for $750 to affected owners, but that might be years from now.  Meanwhile, Hyundai is losing customers because they deserve to.  

I don't have and don't want cases involving defective Hyundai.  This is just a comment from an outsider looking in.  

Thursday, September 22, 2022

The Fall of Pink Energy (also known as Power Home Solar): Don't let the lenders pull one over on you.

 Two years ago, Pink Energy, formerly known as Power Home Solar, was riding high. It was one of the leading companies in home solar installations and a two billion dollar valuation. This week, the company announced that it was shutting down operations and laying off the remainder of its 2,100 employees.

The company had built up a backlog of discontented customers relating to systems that weren't completed or were not working. Pink Energy blamed most of the problems on suppler Generac, but really that doesn't help any of the property owners stuck with problematic Pink Energy systems.  

I have been trying to find out more information about the finance companies used by Pink Energy.  Consumers who did not get what they were promised may have a full or partial defense against payment to the lenders if Pink Energy referred them to the lenders.  Lenders that I am looking at include Sunshine Financial and Technology Credit Union, but there may be many more. 

IF you have a Pink Energy system AND YOU LIVE IN INDIANA, please call me at 317-662-4529.  If you live in another state, go to www.consumeradvocates.org/find-a-lawyer and find a NACA lawyer in your state to talk to.  I can't return calls and emails from people not located in Indiana.  https://www.wral.com/hours-after-5-on-your-side-report-solar-company-goes-out-of-business/20487543/

Broadening our Horizons in Floorplan Defense - Kinetic Advantage, Carbucks, XL Funding, Backlot Cars

 Keith Hagan and I have represented hundreds of clients, defending them in lawsuits brought By Nextgear Capital and Automotive Finance Corporation, but in recent months, we have worked cases involving other floorplan lenders as well, Kinetic Advantage, XL Funding, Backlot Cars, and fielded questions regarding Carbucks.  If you have issues regarding any of these lenders, call Steve Hofer at 317-662-4529 or Keith Hagan a 317-531-4575.  

Saturday, April 30, 2022

The Wild West in 401(k) investment scams

 One of the limitations in what investments you can put in 401(k) protected retirement savings plans is that the investment has to be a passive investment. That is: you can't start a business and put it in your 401(k), or more specifically, the performance of the business can't depend on your efforts.  

Lately I have seen a lot of sales pitches for what used to be considered to be risky investments to be put in peoples' 401(k) plans.  

The first is Cryptocurrency. Personally, I think cryptocurrency is a social cancer and should be illegal. I agree with Paul Krugman, Nobel-prizewinning economist. He says Crypto is becoming the new "subprime", and that's not a good thing. I agree with him that Crypto serves no socially-useful purpose, and it is used for socially harmful purposes like money-laundering and spreading cash through illegal enterprises.  It is also socially harmful because unscrupulous promotors can sell cryptocurrency "investments" to people who don't really understand Crypto - which is 99+% of the population including many people making their living off of it.  In my view, Crypto doesn't belong in your IRA at all.  If you ignore this advice, please limit your investment to what you can afford to lose.. If you get scammed, it is unlikely that the government or a private lawyer will be able to get your money back.

The second IRA scam is "Turn Key Real Estate Investments".  According to the seminars, the company helps you find and buy a property, then you hire the company to manage it, and you don't have to do a thing except pick up your money.  Well there is nothing passive about being a landlord. A property that is rented today may be vacant and torn up tomorrow.  Consider this: if the property being offered is such a cash cow: why is it being offered to you?  Why didn't the company buy the property itself? Most of these companies do own properties that they manage.  The cream they keep for themselves.  Ultimately, I think some of these operations will be found to be illegal, but that's not going to help most of the investors.  

The third - Precious Metals - see Cryptocurrency above.  If you don't understand the market, you are liable to get hosed.  

I may add to this post when I think of things.  However you decide to invest your money, I suggest that you diversify both the types of your investment and who you trust to hold onto your money.  People who invested all their money with Bernie Madoff made their first mistake by investing all their money with any single entity.  Don't invest in assets you don't understand.  

Wednesday, April 27, 2022

On Pareto Efficiency and Business Deals

 When I did my undergraduate degree at Purdue University, my major was in Management, and we didn't have minors as such, we had "concentrations". One of my "concentrations" was economics, and one of the courses that I took was Public Policy Economics. It was the most surprisingly useful course I took as an undergraduate. 

In addition to game theory (which I was familiar with as a poker player), there were three topics that I remember specifically: 1. he difference agenda setting can make in the outcome of a transaction; 2. the "prisoner's dilemma" scenario - (which I may cover in another post); and (3) the doctrine of Pareto Efficiency.  I want to talk about Pareto Efficiency because I use this every day.  

Pareto Efficiency is an economic theory that in its simplest terms says that there is room to make a deal if one party can be made better without any other party being made worse.  The corollary to that is that if a party can't be made better without another party being made worse, there is no room to make a deal. At the outset of every case I try to eyeball whether there is room to make a deal by determining whether we are already at a pareto-efficient state.  

Determining that there is room to make a deal is the first step, The first step is generally explaining to the client the dynamics of trade possibilities, and the second step is making sure the opposing party understands that their is an opportunity to making a deal rather than taking on litigation until the end.  

As a matter of policy we rarely take cases where I don't think there is room for a pareto gain. If I don't see room to make a deal, I explain to the client that I don't see a probable settlement, and we talk about the pros and cons of litigating the case in court.  In business cases and consumer cases, it rarely makes sense to take a case that you can see at the beginning is going to have to be fought to the bitter end.  This approach is why we can often take business cases where the amounts are around $250,000 and keep our attorney fees at $5,000 or less.  

https://en.wikipedia.org/wiki/Pareto_efficiency

Monday, February 21, 2022

A Marked Uptick in Collection Efforts by Nextgear Capital after Judgments

 Though Nextgear Capital hasn't been filing quite as many lawsuits since Covid hit, it looks like they have stepped up their efforts at collecting after judgment.  Many people have called us and told us they have received numerous telephone calls from Nextgear's in-house debt collectors.  Because these are business collection accounts, and not consumer collection accounts, the Fair Debt Collection Practices Act does not apply to these calls.  Nextgear has also been filing their Indiana judgments in the states where the debtor lives to take advantage of wage garnishments and other allowed collection actions in the debtor's state.  Don't panic if you get these calls. We have found Nextgear open to dealing on judgment debts. I urge you to call us to talk to us about how we can help you negotiate a reduced debt with Nextgear.  

Monday, February 14, 2022

After 8 Years A New Identity - The Beginning of Hofer Hagan LLP, the end of Consumer Law Office of Steve Hofer

 As of today, I am ending my practice under the name Consumer Law Office of Steve Hofer, BUT I have joined up with attorney Keith Hagan, and we have formed a new firm, Hofer Hagan LLP.  Other than the new name, not much is changing. Keith and I have been doing most of our cases together for a few years now. We are going to be trying out a few different website looks, but the practice will stay mostly the same.  Right now, we don't even have new phone numbers.  

Saturday, January 22, 2022

BATNA - "Best Alternative to Negotiated Agreement"

 I was just introduced to the term BATNA - or "best alternative to negotiated agreement".  In short, as a prelude to negotiating a deal, you evaluate what your best alternative is if you can make no deal at all. This helps you determine the lowest possible offer that you will accept.  Now, as you dig into commentary on BATNA, you will see a lot more detailed analysis, but I think you get the idea. 

Even though the term BATNA is new to me, when we have engaged in negotiations, we have always told our clients to consider the alternatives to doing a deal at all. Also, keep in mind, the other side will be trying to guess your BATNA when determining what kind of proposal to make to you.  One of the things that we look out for is to look for situations when the other side is making incorrect assumptions that underestimate our clients' alternatives to making a deal.  

https://www.investopedia.com/terms/b/best-alternative-to-a-negotiated-agreement-batna.asp#:~:text=The%20best%20alternative%20to%20a%20negotiated%20agreement%20(BATNA)%20is%20the,no%20agreement%20can%20be%20reached.

Wednesday, January 19, 2022

Have you been scammed on a "Turnkey" Rental Property Investment Scam? Here are some thoughts

 I have been handling consumer law cases for over 30 years, and just recently I received my FIRST complaint about a "turnkey" rental property Investment.  I did some initial checking and my first impression is there maybe avenues where an attorney can help you get your money back.  

The first thing you have to understand is that whenever somebody is selling a security, and for our purposes think of "security" as a passive investment, both the person selling you the investment and the investment itself must either be registered or covered by an exception.  Now there are some very broad exceptions.  The smaller the investment and the lower the number of people to whom it is offered, the more likely that it is covered by an exception. Because both federal and state law apply to securities offerings, the offering must comply with both state and federal law to be fully exempt.  

In general a sale of a fee interest (traditional property ownership) in real estate is not a security, but when that property is sold as an income-producing asset along with services in managing the property, that property might be a security.  

The current crop of "turn-key" property "scams" look more like a security than traditional real property sales, because the whole spin is to combine the purchase of the property with management services that make renting the property practical. Promoters advise that putting a rental property into your IRA is a great investment. The thing is, rental property that is actively improved or managed by the investor is not allowed to be in an IRA. That's what makes these operations look more like securities investments than a pure purchase of investment real estate.  

"Turn-key" property sellers and managers are not necessarily scams, but keep in mind, a lot of these companies own portfolios of properties that they also manage to make money. Are they more likely to sell you the turkey that is a money-loser, or the prime property that is a cash cow?  

If you find yourself victimized by a Turnkey property operation, and either you, the property, or one or more of the promoters is located in Indiana, we would love to hear from you.  If the transaction has nothing to do with Indiana, You can find an attorney in your state at the National Association of Consumer Advocates website www.consumeradvocates.org.  



Monday, January 17, 2022

Have You been sued in Indiana by National Collegiate Student Loan Trust?

 After a hiatus during covid, it looks like National Collegiate Student Loan Trusts have begun to file lawsuits again all over Indiana.  If you get sued, please call us. These cases are not hopeless.  

Have you had a problem with The IRA Club or Alpine Capital Solutions, LLC? We would like to hear from you.

 We are investigating a complaint relating to real estate investments sold through The IRA Club in Chicago and Alpine Capital Solutions, LLC out of Indianapolis.  If you have or have had any issues with either of these firms, please contact us.